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Customer Support Representative

Culver City, CA

Do you love working for companies that make the world a better place? We are solving a massive problem. We love people who have challenged the status quo, disrupt industries and have brought innovation into market. As we create a new segment in Fintech, we're looking for Customer Service Representatives to support our growing client base. To improve your odds of an interview, schedule here: https://calendly.com/jake-villarreal/calendar

The Role:
  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquiries, requests, resolutions, and follow-up tasks
  • Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Keep customer accounts current by updating databases during calls

The Skills:
  • Bachelors Degree (4-year degree)
  • 1 year of customer service experience
  • Experience working with inbound and outbound calls and customer retention
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently

The Perks:
  • Competitive salary and equity
  • Health, vision and dental insurance
  • Free lunch
  • Hardware budget
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